Terms of service
Somerset Batteries - Terms & Conditions
Effective Date: 12 June 2026
1. About Us
Somerset Batteries ("we", "our", "us") provides battery sales, battery testing, battery replacement, emergency battery assistance, and related services throughout South East Queensland.
By purchasing products or services from Somerset Batteries, you agree to these Terms & Conditions.
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2. Services
Our services may include:
Battery testing
Battery replacement and installation
Roadside battery assistance
Supply of automotive, marine, motorcycle, caravan, truck and deep-cycle batteries
Battery charging system checks
Delivery and mobile fitment services
We reserve the right to refuse service where a vehicle or location presents a safety risk.
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3. Pricing
All prices are quoted in Australian Dollars (AUD).
Prices may include:
Battery cost
Installation charges
Travel or call-out fees
Disposal and recycling fees where applicable
Prices quoted before attendance are estimates only and may change if additional work is required.
Payment is due immediately upon completion of service unless otherwise agreed in writing.
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4. Mobile Call-Out Fees
Call-out fees apply to mobile services and are payable regardless of whether a battery replacement proceeds, provided our technician has attended the nominated location.
Additional fees may apply for:
After-hours attendance
Public holidays
Remote locations
Commercial vehicles
Multiple battery systems
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5. Battery Warranty
Manufacturer warranties apply to batteries supplied by Somerset Batteries.
Warranty periods vary by manufacturer and battery type.
Warranty does not cover:
Incorrect installation by third parties
Accident damage
Abuse, neglect or misuse
Electrical faults within the vehicle
Overcharging or undercharging
Deep discharge beyond manufacturer specifications
Damage caused by faulty alternators, regulators or vehicle wiring
Warranty assessment may require testing of both the battery and vehicle charging system.
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6. Returns and Refunds
Returns and refunds are provided in accordance with Australian Consumer Law.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.
Where a product is found to be faulty, Somerset Batteries may offer:
Repair
Replacement
Refund
depending on the nature of the fault and the requirements of Australian Consumer Law.
Change-of-mind returns are accepted only at our discretion and may be subject to inspection and restocking fees.
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7. Customer Responsibilities
Customers agree to:
Provide accurate vehicle information where requested.
Ensure safe access to the vehicle.
Advise us of known electrical faults.
Ensure vehicle ownership or authority to request work.
We are not responsible for delays caused by incorrect information supplied by the customer.
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8. Limitation of Liability
To the maximum extent permitted by law, Somerset Batteries is not liable for:
Loss of income
Business interruption
Indirect or consequential loss
Delays caused by weather, traffic or circumstances beyond our control
Our liability is limited to the value of the goods or services supplied, except where Australian Consumer Law provides otherwise.
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9. Vehicle Electrical Systems
Battery replacement may reveal existing faults within the vehicle electrical system.
Somerset Batteries is not responsible for pre-existing faults including but not limited to:
Faulty alternators
Starter motor failures
Parasitic battery drains
Wiring faults
Accessory-related electrical issues
Where additional diagnostics are required, further charges may apply.
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10. Abandoned Batteries
Any battery removed from a vehicle becomes the property of Somerset Batteries unless otherwise agreed.
Removed batteries may be recycled in accordance with environmental regulations.
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11. Payment Methods
We accept:
Cash
EFTPOS
Visa
Mastercard
Bank Transfer (where approved)
Unpaid invoices may incur recovery costs and interest as permitted by law.
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12. Website Information
Information published on our website, social media pages and advertisements is provided for general information only.
Specifications, pricing and availability may change without notice.
Images are for illustration purposes only.
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13. Privacy
Somerset Batteries respects your privacy.
Customer information is collected only for the purposes of providing products and services and will not be sold to third parties.
We may use contact information to provide service updates, warranty support and promotional offers unless you opt out.
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14. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
Any disputes arising from these Terms & Conditions will be subject to the jurisdiction of Queensland courts.
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Contact Information
Somerset Batteries
Mobile Battery Supply & Fitment
Servicing Ipswich, Somerset Region, Toowoomba and surrounding areas
Phone: [0409 787 637]
Email: [sales@somersetbatteries.com.au]
Website: [www.somersetbatteries.com.au]
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Australian Consumer Law Notice
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.